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Working Smarter Using Informal Learning & the 70:20:10 Framework

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Article _Working Smarter_A1306E06.2.pdf

This downloadable article written by Charles Jennings and used with permission discusses the 70:20:10 framework and its potential to harness the power of informal and social workplace activities for improving individual and organisational performance.  It also addresses the wider issue of effective learning in a world of flux, where knowledge is no longer power but where access to the right information and knowledge at the right time, in context, is where the power for effective action lies.

Key Points

  • The world of work has changed significantly over the past 60 years, and the rate of change continues to increase.
  • In response, the approach to learning also needs to change.
  • The 70:20:10 framework, when used as a strategic reference tool, can support the transition of Learning and Development to the new world of work.

Key Take-Aways

  • ‘Working smarter’ describes an effective response to the new ‘borderless workplace’.
  • Learning at the speed of business is critical, and traditional structured learning approaches are not enough to deliver results.
  • Experience, practice, conversations and reflection are the key components for effective adult learning.


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