Five Characteristics Of High Performing People
Think of a high performing person you are familiar with. Perhaps they’re a work colleague, a master tradesperson, an artist or a sporting professional you follow closely. Take some time to think about the concept of ‘mastery’ and what it is that has helped them become a high performer.
Was it learning the basics well? Was it taking time to practice? Was it meeting and working with other high performers? Was it having access to top-class support? Was it exposure and experience?
Your answer is probably ‘most of these’.
If we look at a generic profile of a high performer through a 70:20:10 ‘lens’ the following is clear:
1. High Performers have usually mastered the basics quickly.
This has often, but not always been achieved using structured development approaches.
This is where the ‘10’ - formal learning through courses and structured development programmes - can help people new to an organisation or role get ‘up-to-speed’ quickly and efficiently.
2. They have spent hundreds of hours using practice, trial-and-error, and self-testing to hone their capabilities.
Some of this experiential learning and reflective practice may occur within the formal development structure (the ‘10’). Alternatively it may be part of the workflow (the ‘70’ and ‘20’).
3. They are embedded in their professional community both within and outside their organisation.
They regularly share their expertise across their network and also call on colleagues as informal coaches and mentors when they need advice and help.
This vital part of any high performer’s arsenal sits firmly in the ‘20’ part of the framework.
4. They have on-the-job performance support at their fingertips.
They know where to find the answers to the challenge-at-hand, whether it is via their own PKM (personal knowledge management) resources or simply by knowing who will be best able to help them, their PLN (personal learning network).
Performance support comes in many forms. It may be embedded in workflow tools (where most of the ePSS – electronic performance support - tools and systems provide support), or be accessed through ‘others’ across the high performer’s network. As such, this element can sit in both the ‘20’ and ‘70’ parts of the framework.
5. They have undertaken thousands of hours of experience and reflection, sometimes alone, sometimes with their manager and team, and sometimes with their professional network.
These activities are critical for high performance. They all sit within the ‘70’ and ‘20’ domains of the framework
A 70:20:10 lens reinforces that most of how people develop and improve occurs in the workflow.
How are you guiding and enabling learning within the flow of work in your organisation?
What opportunities can you see to better leverage and support experiential and social learning for individual, team and organisational benefit?
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Have you used this post to think about high performing people you know or follow? How are you guiding, supporting and enabling high performance through learning in the workflow? Why not share your comments and experiences with our community.
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