70:20:10 Forum on Measuring the Impact
Many learning professionals are struggling with measuring workplace and social learning (the ‘70’ and ’20’). In this webinar (run time 59 mins) Charles Jennings explores useful 70:20:10 measurement metrics and tools provided within the 70:20:10 Forum that clearly link to specific business objectives, a business case or an organisational strategy.
Every HR Director and Chief Learning Officer is acutely aware of the need to demonstrate impact and value. As learning is encouraged and supported beyond the classroom and ‘directed’ learning in the workplace, new sets of metrics need to be used if they are to produce value.
However, many learning professionals are struggling with measuring workplace and social learning (the ‘70’ and’20’).
The reasons for this struggle include the following:
- They are attempting to measure the impact of discrete solutions instead of wider outcomes
- They are attempting to create specific ‘learning metrics’ rather than linking development activities to performance outcomes - individual, team and organisational performance outcomes and to stakeholder metrics.
- They are attempting to reduce the measurement outcomes to a purely financial metric – Return on Investment (ROI) – rather than Return on Stakeholder Expectation (ROE) and other important metrics that matter to senior leaders.
The metrics that will prove useful are those that clearly link to specific business objectives, a business case or an organisational strategy.
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